Refund and Returns Policy
At K-MAN Solutions, we strive to provide high-quality PPE products and ensure customer satisfaction with every purchase. Should you need to return an item, the following policy applies:
Returns Eligibility
Customers may return stock within 7 days from the date of receipt, provided that:
The item is in its original packaging,
The product is unused, unworn, and undamaged, and
The item remains in a resalable condition.
Non-Returnable Items
For health and safety reasons, certain items may not be eligible for return once opened or used, including (but not limited to):
- Face masks and respirators,
- Hygiene-related PPE,
- Custom or specially ordered items.
Faulty or Incorrect Items
If you receive a defective, damaged, or incorrect item, please notify us immediately upon receipt. We will arrange a replacement or refund in line with this policy.
Refunds
Approved refunds will be processed using the original method of payment. Please note that processing times may vary depending on your bank or payment provider.
Return Shipping Costs
Return shipping costs are the responsibility of the customer, unless the return is due to a fault or error on our part.
How to Initiate a Return
To request a return, please contact us via email or our website contact form with your order number, reason for return, and supporting images where applicable.